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POSITION SUMMARY: The purpose of the Shop Helper is to contribute to the overall efficiency of the shop by completing semi-skilled and unskilled tasks, enabling Journeyman Technicians to dedicate their time to tasks requiring highly-skilled and technical expertise.

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):



  • Assist Journeyman Technicians with skilled and/or technical jobs in the shop when a Journeyman is assigned to the job.
  • Perform preventative maintenance and scheduled service on equipment, attachments, and components. May perform up to 500 hour interval PM services and associated tasks independently.
  • Removal and installation of parts requiring use of hand and air operated tools only, excluding parts that require fine tuning for proper system operation.
  • On a previously blocked-up machine, removal of undercarriage parts limited to the following: carrier rollers, and sprocket segments.
  • Minor painting (not to include professional spray equipment) and heating associated with repair work.
  • Conduct preliminary diagnosis of machinery, component, and system problems (Helpers may not use diagnostic equipment).
  • Installation and replacement of minor electrical components, alternators, ECM’s excluding electric motors.
  • Complete service reports as required
  • Locate and use service literature and/or technical information as required
  • Maintenance and repair of shop equipment and tools.


  • Load/unload components, parts, equipment and machinery.
  • Conduct machine inventories.
  • Conduct storage tank and shop supplies and tool inventories.
  • Maintain tanks and settling pits.
  • Transport or deliver components and equipment as directed.
  • Clean, pressure wash, or otherwise prepare equipment, mechanical parts and components.
  • Maintain wash bays and associated equipment.
  • Perform general shop and facilities clean-up as required.

General Expectations

  • Successfully complete and pass all Service Training and employee development classes
  • Conduct repairs according to Caterpillar published guidelines and recommendations
  • Complete tasks in a timely manner as required by management
  • Use safe working practices and required personal protective equipment at all times
  • Maintain clean and organized work areas
  • Complete all paperwork, data entry and reporting as required
  • Perform other duties as assigned by management
  • Adhere to guidance and directions given by supervisors
  • Adhere to all company policies and procedures
  • Regular and predictable attendance is required


SUPERVISORY RESPONSIBILITIES: This position requires no supervision of staff.



  • Two years experience with hands-on mechanical repair work on diesel or gasoline engines, hydraulic systems, or earthmoving or industrial equipment, OR related certification from an accredited technical school, community college or training program.
  • A successful candidate will be required to provide their own tools including but not limited to ¾ inch drive ratchet & socket sets, box wrench set up to1 ½ inch, ½ inch torque set, ½ inch drive impact tools and additional hand tools. A complete tool list will be provided to candidates during the interview process.
  • Good computer skills with a working knowledge of Microsoft Office
  • Working knowledge of DBSi a plus
  • Physical Requirements: Ability to lift 100 lbs, ability to push/pull with 60lbs of force, ability to lift and work overhead, ability to stand/walk continuously for long periods of time and ability to squat, kneel and bend repetitively.


  • Experience in hands-on mechanical repair work with diesel or gasoline engines, hydraulic systems, or earthmoving or industrial equipment.
  • Ability to read and comprehend regulations, instructions, and technical information.
  • Good oral communication skills.
  • Strong mechanical aptitude.
  • Reliably follows verbal instructions and guidance.
  • Completes tasks without supervision.
  • Strong desire to meet performance expectations.
  • Desire to learn and develop skills.
  • Good attitude and a cooperative spirit.

Equal Opportunity Employer M/F/Disabled/Vets


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