Parts Counter

Altorfer

 

 

 

Please apply online at: careers-altorfer.icims.com

Parts Counter

POSITION SUMMARY: The individual in this position should be a personable, technically knowledgeable and an ethical problem solver. Individual should be able to adapt to all of the forces around them – customers, suppliers, employees and manufacture’s employees.

Individual should represent Dealer Product Support in a sales capacity and promote all parts for which the Dealer is an authorized Dealer, according to the direction of the General Parts Manager.

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • Take parts orders from all fax-in, email-in, call-in, and walk-in customers
  • Ascertain part number; inspect worn, damaged, or defective part to determine customer need
  • Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer (e.g., General Duty/Reman/Used)
  • Advise customer of additional related parts (e.g., gaskets/seals/hardware)
  • Maintain accurate customer and equipment information in the CRM
  • Advise cuustomers about new parts, services available, and dealer merchandising programs
  • Advise customer on substitution of part when replacement is not available
  • Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
  • Participate and complete training as required and/or available
  • Customer order processing
  • Operates within all parts policies and procedures of the company
  • Maintains high personal morale
  • Maintains excellent customer relations
  • Attains short and long term objectives

Duties

  • Processing customer Parts Orders
  • Knowledgeable on the parts systems for all vendors represented by the company
  • Knowledgeable about product and service offerings available and when they would be beneficial to the customer.
  • Able to deal with customer objections in a professional manner
  • Knowledgeable of the competitive environment in which the dealer operates
  • Primary responsibilities include shipping/receiving, hose assembly, inventory storage, and order picking activities for the Parts Department.
  • Complete required paperwork and computer data entry.
  • Provide primary material handling duties within the department
  • Assist with customer parts counter sales processing.
  • Ability to look up part numbers in equipment parts books or online resources and assist customers is helpful.

EDUCATION/QUALIFICATION/EXPERIENCE:

Individual should have a high school diploma or equivalent; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Individual should have above average communication skills as well as a mechanical aptitude.

SKILLS/ABILITIES:

Individual should have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Technical English language skills required. Individual should have the ability to write routine reports and effective correspondence and have the ability to speak effectively with customers or employees.

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, inventory software, Internet software, order processing systems, and contact management systems.

An Equal Opportunity Employer – Minorities, Females, Individuals with Disabilities, and Veterans

 

Please apply online at: careers-altorfer.icims.com

 

To apply for this job please visit careers-altorfer.icims.com.